1 -Office Management and Administration - Management of Receptionists, Admin Clerk, Tea Lady and Security Guard - Room booking, car pool and messenger - Record of utilities consumption (electricity, water etc.) - Counting, tagging and recording of fixed asset - Cleaning and pest control; No paper in the fire exits - Management of evacuation plan/Fire drill (acting as Tenant Marshall) - Accident log - Implementation of clean desk policy, - Request, process and manage staff ID Card, Building Access Card, and Name Card - Arrange seating/space and other support that necessary for both staff on-boarding and off-boarding - Request, stock, deliver and track usage of stationeries, drinking water, staff refreshment such as tea, coffee, milk and household items such as tissues, toilet paper, washing liquid 2- Customer Service - Be a contact person policy alteration and claim - Handle customer queries, requests and complaints - Ensure the TAT as per customer service charter is met - Manage and ensure that the Customer Service Officer deliver the expected outcomes - Support in facilitating CEP in Battambang province 3- Collaboration a- Property team in respect of maintenance and security outlined below - Repair and maintain PCLA’s premises/properties such as building, office furniture & fitting, mechanical and electrical system (air conditioners, lights, sockets etc). This is exclusive of IT equipment (computer, printer, photocopier, etc.) - Supervise the delivery and installation of replacement/additional furniture & fittings - Ensure all necessary fire and safety equipment are in place - Repair & maintain all fire and safety equipment (sprinkler, smoker detectors, exit light/sign etc) - Review and maintain CCTV & Door Access system (reviewing, and maintenance) b- Sale colleagues - On-site support of LIC in executing the sale contest - Verification and liaison with LIC to ensure the completeness of Applications c- NBUW in respect of the following - Applications are properly keyed-in in the LAS. - Applications are scanned and uploaded onto Security File Transfer Protocol d- HR Business Partner - Working/coordinating with Provincial Department of Labour and Vocational Training on the declaration of personnel movement, - Hosting inspection visit of the officers from relevant authorities, ie: Provincial Department of Labour and Vocational Training - Perform other compliance related job for the branch when required

 A graduate with at least 05 years’ experience in Office/Branch management or customer service management  Positive attitude, self-starter, independent, detail oriented and well-organized  Maintain a professional behavior when dealing with customers  Ability and accuracy of work and cash handling  Ability to type Khmer Unicode  Mature and professional in handling the sensitivity information  Proficiency in Microsoft Word, Excel, PowerPoint, Internet, and Email.  Good in English and Khmer both spoken and written  Excellent communication skills  Local is preferred