Customer Relationship Management

• Serve as the main point of contact (SPOC) for assigned customers
• Manage daily communication related to, Inbound/Outbound operation, Inventory Status, Delivery and any service issue.

Order & Operations Coordination

• Accurate order processing
• On-time dispatch and delivery
• Monitor order cut-off times and service commitments
• Proactively inform customers of any operational risks or delays

Inventory & Data Accuracy

• Stock balances
• Batch and expiry information
• Quarantine or hold stock
• Support cycle counts and stock reconciliation with customers
• Investigate and explain inventory discrepancies

Incident & Complaint Management

• Manage distribution and warehouse incidents including:
• Miss-pick /miss-delivery
• Delayed delivery
• Damage or temperature deviation

• Minimum 2–5 years experience
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field
• Microsoft Office (Word, Excel, PowerPoint)
• Good command of both written & spoken English
• Patience, flexibility, problem solving, able to work under pressure, team-oriented