1. Business Operations

• Oversee daily kitchen operations, meal prep, and delivery coordination
• Ensure food quality, consistency, and on-time delivery
• Manage staff scheduling, productivity, and performance
• Maintain hygiene, safety, and operational standards

2. Sales & Growth (Critical KPI)

• Drive monthly revenue to $XXX+ through clear action plans
• Increase subscriptions and customer retention
• Execute promotions, campaigns, and partnerships (corporate, gym, influencers)
• Identify new sales channels and growth opportunities

3. Customer Experience

• Ensure high customer satisfaction and handle complaints quickly
• Improve customer journey from ordering to delivery
• Build loyalty and repeat purchase behavior

4. Financial & Cost Control

• Monitor daily sales, costs, and profit margins
• Control food cost, wastage, and operational expenses
• Work closely with management on pricing and profitability

5. Systems & Process Improvement

• Build and improve SOPs for efficiency and scalability
• Track key metrics (orders, CAC, retention, revenue)
• Implement systems for better order and inventory management

• 5+ years experience in operations, F&B, or business management
• Proven ability to grow sales or manage revenue targets
• Strong leadership and team management skills
• Data-driven mindset with basic financial understanding
• Highly responsible, proactive, and execution-focused
• Able to work under pressure and solve problems fast