Document Management

• Assist with preparation of HR documents
• Assist with Staff Recruitment

HR (Operations)

• Conduct Weekly Meetings with Managers/Assistant Managers to ensure alignment with company policies and
• procedures.
• Monitor staff adherence to company policies and rules.
• Support Managers in solving customer and staff complaints to maintain a harmonious work environment.

Reporting & Analysis

• Help prepare Daily/Weekly/Monthly Reports, including:
• Cash Reports, Activity Reports, Roster, Stock Reports, and Budget Plans.
• Manage Employee Attendance and Monthly Payroll.
• Assist in setting up POS for Management & New Cashiers and tracking stock losses.
• Ensure reports on Costs and Prices for items (A&C, Fun Snack, Toys, Dolls) are accurate and updated.

Operational Support

• Ensure smooth operation in absence of the manager, focusing on:
• Cleanliness checks across the playground, stations, and equipment (toys, TVs, fridges, etc.).
• Conduct staff inspections to ensure uniforms and appearance are aligned with company standards.
• Oversee staff rosters, making adjustments and recruiting as necessary.
• Coordinate with Hyatt’s Kid Club Schedule and ensure proper communication with the Hyatt group.
• Oversee daily operational tasks, including maintaining Library Books and Toy Inventory.

Staff Training & Development

• Support the training of Managers/Assistant Managers to ensure readiness in managing shop operations smoothly.
• Assist Managers in training staff across all levels.
• Regularly assess training needs, ensuring staff qualifications are up to date and compliant.
• Maintain training documentation and support Managers in addressing customer and staff complaints.

Sales Engagement

• Actively engage customers to upsell the following:
• FDL on the Go
• School Trips
• Outside Events.
• Contribute to the overall sales strategy by participating in customer engagement and marketing efforts.

Sales Monitoring & Support

• Help set sales targets for Managers/Assistant Managers and ensure they are met.
• Regularly check daily/weekly/monthly sales reports, as well as cash reports.
• Assist in tracking sales progress, ensuring monthly targets are on track.

Marketing Support

• Assist in weekly meetings with the Marketing team to plan marketing calendars, content, promotions, and A&W posts
• for social media platforms (IG, FB, TikTok).
• Oversee social media activity, including checking daily stories and ensuring high-quality content about store activities,
• kids’ play, and events.
• Communicate with the Marketing Team and Managers to ensure active and engaging social media presence.
• Share creative ideas for improving social media presence and boosting online engagement.

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Experience: 1-3 years in administration, executive assistance, or similar roles.
• Proficient in Microsoft Office (Excel, Word, PowerPoint), Google Suite, Google Drive, and Canva.
• Strong organizational and multitasking skills.
• Excellent communication skills (both written and verbal).
• Ability to work under pressure in a fast-paced environment.