Asean-Works | Outlet Operation Manager

Asean-Works Recruitment

Position : Outlet Operation Manager

# Hiring : post(s)

8 hours ago

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Jobs Overview

Post Date

25 March, 2026

Closing Date

25 June, 2026

Salary Range

Negotiable

Jobs Category

Operations

Jobs Location

Phnom Penh

Candidate Gender

Any

Jobs Term

Full Time

Jobs Experience

Jobs Level

N\A

Jobs Description

Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service.
Handle guests’ complaints and comments tactfully and efficiently.
Handle all administration work pertaining to outlet operations requirement and company’s policies.
Maintain department communication.
Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
Check the outlets/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations.
Maintain complete knowledge of all food & beverage services, contents & preparation methods and outlets.
Ensure that health, safety and security procedures are in place in the department.
Assist the General Manager to plan for outlets budget and review forecast on revenue and expenditure on monthly basis
Analyze and submit month-end reports ad identify deviation from business plan goals.
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet.
Assist the General Manager to plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to General Manager upon completion of promotion.
Implement and maintain control measures to ensure that food & beverage costs, productivity, labor costs and operating supply costs for the outlet is in line with budget.
Interview, select and recruit outlet employees.
Identify and develop team members with potential.
Conduct performance review with the team.
Constantly monitor team members’ appearance, attitude and degree of professionalism.
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
Ensure the hygiene and cleanliness of the outlet at all times.
Contributes to the morale and team spirit of the outlet by maintaining effective relationships with outlet and Ember colleagues.
Stays current with developments in the field of finance and makes appropriate suggestions and recommendations to the General Manager.
Fully conversant with all health and safety, fire and emergency procedures.
Maintains a high standard of personal hygiene, dress, uniform and body language.
Polite and professional in any situation where the image or reputation of the Ember is represented.
Perform additional duties, attend meetings and training as required by Finance Manager.
Ensure that all activities are carried out honestly, ethically and within the parameters of local Law.
Guest experience: ensuring that the highest standards of food & beverage service is provided to the guests.
Handle all administration work pertaining to F&B operations requirement and company’s policies.
Maintain control measures.
Staff training and development.

Jobs Requirement

Years of related experience 5 to 10 years
Bachelor in hospitality or related field
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Minimum 3 years of relevant experience in a similar capacity
Good working knowledge of MS Excel, Word, & PowerPoint
High degree of professionalism with sound human resources management and business acumen capabilities
Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times
Out of the box thinker

Contact Information

Contact Person

Chheng Sreynin

Industry Company

Advisory/Consultancy

Phone Number

069 900 599/095 333 797

Email Address

recruitment.s@asean-works.com

Website

https://asean-works.com

Address

1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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