Operations Management

• Oversee daily gym operations (front desk, trainers, cleaning, maintenance)
• Ensure facility cleanliness, safety, and equipment functionality
• Monitor service standards and member satisfaction
• Implement and maintain SOPs

Team Leadership & Staff Management

• Supervise trainers, front desk staff, and support team
• Prepare staff schedules and manage attendance
• Conduct performance evaluations and coaching
• Handle staff discipline and conflict resolution

Sales & Revenue Management

• Drive membership sales and retention strategies
• Monitor KPI: Membership growth, PT sales, retention rate, revenue
• Support marketing campaigns and promotions
• Develop strategies to increase upselling and cross-selling

Customer Experience

• Handle member complaints professionally
• Maintain strong member relationships
• Ensure high-quality service and engagement

Financial & Reporting

• Monitor operational budget and expenses
• Control costs and maximize profitability
• Prepare weekly/monthly performance reports

Compliance & Safety

• Ensure compliance with health and safety standards
• Maintain emergency procedures and staff training

• Bachelor’s degree in Business, Sports Management, or related field
• Minimum 3–5 years experience in fitness/gym operations
• Strong leadership and team management skills
• Sales-driven mindset
• Good communication in Khmer & English
• Ability to work flexible hours including weekends