Asean-Works | Assistant Guest Experience Manager

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Song Saa Private Island

Position : Assistant Guest Experience Manager

# Hiring : post(s)

1 day ago

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Jobs Overview

Post Date

08 January, 2026

Closing Date

08 February, 2026

Salary Range

Negotiable

Jobs Category

Assistant/Secretary

Jobs Location

Preah Sihanouk

Candidate Gender

Any

Jobs Term

Full Time

Jobs Experience

Jobs Level

N\A

Jobs Description

Lead Pre‑Arrival Guest Preference Check ensure guest profiles accurate.
Greet escort guests through airport transfers, Song Saa Lounge, island arrival.
Serve primary in‑stay contact: proactively check at morning, lunch, afternoon activity, guest experiences, pre‑dinner post‑activity touchpoints.
Curate coordinate dining, culinary, spa, wellness activity itineraries partnership F&B, Spa Activities teams.
Facilitate special requests: romantic dinners, private excursions, wellness rituals celebration moments.
Introduce connect guests the Song Saa Foundation optional conservation community experiences.
Handle guest concerns empathy, discretion prompt resolution; document escalate when required.
Capture guest feedback update profiles build lasting relationships service continuity.
Maintain daily handovers, communication logs participate briefings trainings.

Jobs Requirement

luxury hospitality (villa host, butler, guest relations similar) for 2 years as a minimum
Exceptional interpersonal communication in English; Khmer other languages an advantage.
Proven ability anticipate needs, personalize experiences manage multiple Tasks.
Strong problem‑solving, calm under pressure high discretion guest privacy.
Comfortable living working a remote island environment; flexible shifts.
Warm, genuine style cultural sensitivity.
Storyteller mindset passion sustainability community impact.
Highly organized, detail‑oriented proactive.

Contact Information

Contact Person

HR

Industry Company

Hotel/Hospitality

Phone Number

000000123

Email Address

talent@songsaa.com

Website

Address

Khan Toul Kork, Phnom Penh

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Service Hot Line

jobs@asean-works.com

Operating Hours : Mon - Sat (Half) from 8am to 5pm

095 333 661 / 012 846 222

Get in Touch

1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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