Functional Responsibilities / External Contacts

• Work closely with managers to align quality goals with production objectives
• Collaborate with vendors and production teams to ensure products meet quality standards
• Liaise with external testing labs to ensure products comply with international safety and quality standards

Quality Control Implementation:

• Develop, implement, and maintain Quality Control (QC) processes throughout the production cycle
• Ensure that all products meet quality standards before they are shipped to global markets
• Implement corrective actions for any identified defects or quality issues

Product Testing & Certification:

• Oversee the product testing process for Cambodia vendors / factories, ensuring that all products comply with international safety standards such as EN71, ASTM F963, and REACH
• Work closely with external testing labs to ensure timely and accurate testing of all products

Supplier Quality Management:

• Conduct regular audits of factories to ensure compliance with company quality standards
• Ensure factories implement corrective actions when quality issues are identified
• Monitor factory performance through quality metrics and provide feedback to factories to drive continuous improvement.

Inspection & Monitoring:

• Oversee the inspection of raw materials and finished products to ensure they meet the required specifications.
• Implement in-process quality control measures to identify and resolve issues during production.
• Manage final inspections before products are approved for shipment.

Reporting & Documentation:

• Maintain detailed records of all quality control activities, including test results, inspections, and audit findings
• Provide regular reports to regional and UK management on quality performance, product defects, and areas for improvement
• Ensure all documentation is prepared and maintained for regulatory compliance and internal audits

Continuous Improvement Initiatives:

• Drive continuous improvement in quality management processes and systems
• Work with factories and internal teams to implement best practices and reduce defects or quality issues
• Identify opportunities to improve efficiency in production processes while maintaining high-quality standards

Team Leadership & Development:

• Lead and train the Quality Control team, ensuring they have the necessary skills and knowledge to perform their duties effectively
• Develop and implement training programs for the QC team, and factories, to enhance quality control procedures

Risk Management:

• Identify and mitigate risks related to product quality and safety
• Implement preventive measures to avoid quality issues and product defects

• Minimum 10+ years of experience in quality assurance or quality control, preferably in the toy or garment industry
• Graduate level in Textile Technology or Bachelor’s degree in Quality Management, Engineering, or related fields.
• Certifications in Quality Assurance (e.g., ISO 9001) are an advantage
• Strong knowledge of international safety and quality standards (e.g., EN71, ASTM F963)
• Experience in implementing quality management systems (QMS) and conducting quality audits
• Strong analytical and problem-solving skills
• Excellent communication skills in English and Khmer.
• Proficiency in quality management tools and software