Asean-Works | Desktop Administrator

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Asean-Works

Position : Desktop Administrator

# Hiring : post(s)

4 weeks ago

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Jobs Overview

Post Date

01 July, 2025

Closing Date

01 October, 2025

Salary Range

Negotiable

Jobs Category

IT

Jobs Location

Phnom Penh

Candidate Gender

Any

Jobs Term

Full Time

Jobs Experience

Jobs Level

N\A

Jobs Description

Install, configure, and maintain desktop computers, laptops, and peripherals.
Provide technical support to end-users via in-person, phone, or remote assistance.
Assist with software installations, updates, and patches.
Perform hardware upgrades and replacements as needed.
Collaborate with the Level 1 Help Desk team to escalate and resolve complex issues.
Ensure all desktop systems are secure, up-to-date, and compliant with company policies.
Provide onsite or remote technical support for end users’ concerns on equipment, software or systems in a timely manner.
Collaborate with the Level 1 Help Desk team to escalate and resolve complex issues.
Troubleshoot and resolve complex desktop-related issues.
Provide troubleshooting and information to vendor-related activities (data center backup aircon, UPS, Electrical breakers, CCTV, Biometrics) and Operations equipment (IPPhone, projectors, audio system and etc.);
Perform hardware and/or software installation, setup, configuration and maintenance for peripherals as needed.
Deploy requested peripherals from requesting end user upon notification of IT Admin Officer.
Manage video streaming for in-play – configure and/or troubleshoot should an issue arise.
Manage vendor relationships for system hardware and software procurement, support, and maintenance.
Coordinate vendor interactions, contracts, and service level agreements.
Create and update documentation for standard operating procedures and technical guides.

Jobs Requirement

Bachelor’s Degree in IT, Computer Science, Computer Engineering or other related courses
At least three (3) year experience in technical support, with one (1) year experience in System Administration specializing on Group Policy, and one (1) year experience in Network Administration
Working knowledge of architecture and typology of software, hardware, networks and telecommunication systems, their components, associated protocols, and standards.
Working knowledge of procedures for developing technical and operational support documentation.
Working knowledge on the principles and methods for monitoring, estimating, and reporting actual performance or the performance capability of information systems and components.
Working knowledge on Endpoint Management

Contact Information

Contact Person

Sreynin Chheng

Industry Company

Advisory/Consultancy

Phone Number

069 900 599/095 333 797

Email Address

recruitment.s@asean-works.com

Website

https://asean-works.com

Address

1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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Service Hot Line

jobs@asean-works.com

Operating Hours : Mon - Sat (Half) from 8am to 5pm

095 333 661 / 012 846 222

Get in Touch

1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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