JOB PURPOSE:

Shop manager assists Asst. OM and OM oversees the daily running of the operation for the activities inside the airport. Reporting and controlling the procedure of operation such as customer service, quality of food and product daily sell, hygiene, cleaning, maintenance and general administration are completed in place according to company policy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible & solving for the daily running of the operation all sites

• Be the main interlocutor between Operations, supervisor & operation manager, and all support business of retail. Supervising all operations teams all restaurant in airport. Supervise Conduct reviewing and upgrading all policy on operation, quality of service and food, constantly review and have in place control systems for cost control management of all budgets for the operations department.

• Ensure the cost effective, monitoring efficiency and waste through metrics

• Follow company guidelines for ordering, inventory and budget management, food cost and work closely with chef to create new products.

Overview on site activities such as:

1. Check quality control & stock update

2. Check & follow QHSE rules such as: Hygiene, cleanness & tiding standards and oversee corrective actions.

3. Check maintenance & equipment (follow up supervisor work).

4. Relationship & keep contact with others department such HR department to solve all concern problems related to staff.

5. Report to Asst. OM daily basic

6. Develop strategies for improving our customers’ experience

7. Work with staff to project future needs for kitchen supplies, goods, and cleaning products.

8. Identify methods our restaurant can use to cut waste, decrease costs, and improve profits

9. Report for work in time in proper uniform and well groomed

10. Other duties as and when assigned by OM

SKILLS SET

• Previous Experience as MANAGER, operation executive in F&B, coffee shop, burger shop, 5 years minimum.

• Experiences in using Stock Management system.

• Adaptability and desire to grow and to continue to learn in an International Group.

• Leadership and organizational skills.

• Good communication skill

• Knowledge of Quality management system, HACCP is an asset.

• working location: Techno International Airport.

Work Related Circumstances

Flexible and able and willing to work extra hours and weekends if need, public holidays and evenings when required to meet seasonal, event and visitor demands. Living within reasonable travelling distance to the office in Phnom Penh.

Physical/Health Requirements

Must be able to access all sites, including remote sites in Cambodia