Asean-Works | Guest Experience Director

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Song Saa Private Island

Position : Guest Experience Director

# Hiring : 1 post(s)

2 months ago

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Jobs Overview

Post Date

18 September, 2024

Closing Date

18 December, 2024

Salary Range

Negotiable

Jobs Category

Management

Jobs Location

Preah Sihanouk

Candidate Gender

Male / Female

Jobs Term

Full Time

Jobs Experience

5 Years

Jobs Level

TOP

Jobs Description

Play an active role leading up to the relaunch of our Wellbeing Sanctuary expansion.
Work closely with Founder/CEO, Spa & wellness manager and team in developing integrative holistic wellness journeys
Overseeing flawless execution for all wellness programs and guest experiences and ensuring adherence to the brand standards and positive guest experience.
Oversees and supports the department heads in the daily operation of the Guest Experience, Spa & Wellness, Watersports, F&B, and Kitchen departments.
Display leadership in ensuring exceptional guest experience, excellent customer service, and developing strategies to achieve operational growth.
To establish and encourage a strong relationship with our guests and provide accurate and accessible information about our facilities and services by being present and “hands-on”.
Manage the departments through the Department Heads to ensure that department manning is effective, costs are managed, and that service experience is delivered to a consistently exceptional standard.
Event manage in person all of Song Saa’s special events such as weddings, buy outs, festive season events, retreat and wellness programs
Work with the Resort Manager and senior management team to ensure that all relevant systems and procedures are aligned and executed consistently.
Maximize all team members' revenue and productivity and identify the most efficient means to direct resort information to guests.
Plans and forecasts future arrivals, focusing on special requests and guest requirements and ensuring communication to relevant departments as applicable.
Foster a learning culture within the departments and encourage the team to interact through soft/social skills development.
Compile reports budgets, as needed, and read P&L support action plans accordingly
Review comment cards, guest satisfaction results and other data to identify areas of improvement
Stay updated on industry trends and best practices in holistic wellness, incorporating innovative ideas into our offerings.

Jobs Requirement

A minimum bachelor’s degree in Hospitality, Hotel Management, or Wellness/spa management
Five years of experience in high-end hospitality & wellness properties with proven results.
Creative, adventurous personality with an eye for detail and strong guest communication skills.
Working knowledge of Opera PMS, Excel, Word and PowerPoint and or other CRS systems is an advantage
Ability to communicate in written and spoken English to an exceptional standard.
Proven track record of positive, assertive leadership, team player and flexibility in a team environment.
This “hands-on” guest interaction/focused position would suit someone with South East Asian working experience.

Contact Information

Contact Person

HR Department

Industry Company

Hotel/Hospitality

Phone Number

+855 78 330 733

Email Address

talent@songsaa.com

Website

Address

Koh Ouen, Khan Mittapheap, Preah Sihanouk

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Service Hot Line

jobs@asean-works.com

Operating Hours : Mon - Sat (Half) from 8am to 5pm

095 333 661 / 012 846 222

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1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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