- Handle/solve daily operation and transactions with other involve party such as carrier, vendor…etc.

- Understand the SOP of all customers;

- Follow up with local customers for cargo as well as document status & keep related parties informed if any change;

- Arrange bookings with carriers and execute all pertinent shipping documents, e.g. shipping order, B/L, FCR

etc.;

- Follow up booking to get S/O release;

- Release S/O to shipper;

- Responsible for FCR and MBL creation;

- Responsible for full data entries;

- Monitor closely on warehouse’s consolidation;

- Ensure/prepare loading plan submit to warehouse based on timeline;

- Issue draft bills, amend bills, and booking confirmation;

- Create invoice in CW1/ISC Plus;

- Issue invoice and send to vendor as per timeline;

- Responsible for sending pre-alerts and shipping advices to customers;

- Ensure timely dispatch of shipping documents to customers and DHL Global Forwarding;

- Understand and achieve KPIs target;

- Follow-up payment and update to Finance Dept.;

- Prepare weekly and monthly shipment report;

- Collate data and ensure timely submission of reports and other required documentation (eg. Statistics, KPI, etc.) to the Manager and other divisional units;

- Ensure the legal register is reviewed for department’s compliance.

- Deep knowledge of freight forwarding business

- Strong analytical and good communication skills

- Commercial experience/capabilities

- Ability to work under pressure

- Strong problem-solving mentality

- Good in English verbal/written communication

- Bachelor Degree or equivalent qualification in Business Administration

- At least 3 years working experience global forwarding business