• Welcoming guests and tenants to the building, monitor and manage the flow of visitors.

• Maintains security by following the procedure, monitoring logbooks, issuing visitor passes and sign-ins.

• Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit

access to only authorized visitors.

• Understand the building’s operations, can help to pass marketing materials, and Contact people for leasing and sales purposes.

• Assist in rent roll service, collection of cash, issuance of invoices and receipts.

• Controls cash transactions at the front desk.

• Enter and retrieve information contained in computer databases to update reports, files, and answer

inquiries from Residents, Guests, and Management.

• Deals with the general public, owner/ residents, and employees with tact and courtesy.

• Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the

guests.

• Supervise daily shift process ensuring all team members adhere to standard operating procedures.

• Contact appropriate individual or department (e.g., Engineer, housekeeping) as necessary to resolve call,

request, or challenge.

• Reports to Department Head on all operation matters concerning the Guest Service department.

• Assist in interviewing, scheduling, training, development, empowerment, coaching, and counseling the staff.

• Maintains continuous work team relationships by documenting a communicating action, irregularities, and continuing needs to managing responsible staff.

• Resolve customer issues, complaints, and problems quickly and efficiently to maintain a high level of

customer satisfaction and quality service.

• Performs other duties as assigned, requested, or deemed necessary by management.

• Guest Service experience is a must.

• Good verbal and written communication skills with both Khmer and English, other languages are a plus.

• Good listening and collaboration skills with other staff and management team.

• Able to work in different building properties assigned by Management (Sometimes need to manage in other projects. So, required self-driving vehicle).

• Ability to work calmly in stressful situations and under pressure.

• Good telephone skills.

• Good computer skills – Microsoft Office Suite (Word, Excel, PowerPoint).

• Leadership skills and good time management skills.

• High School diploma; additional qualifications are a plus