• Administration of customer portals used at BOS (HQ) and support of users in case of technical problems

with

• To support, inspect the BOS (HQ) standard IT process landscape for BOS (HQ) Cambodia plant.

* Customer Portal Service:

• Responsible for day to day administration and user support for technical issues related to customer portals.

• Autonomous organization and administration of customer portals User management (creation, modification and termination of user accounts, modeling of access rights and roles).

• Regularly perform permission audits and corrective actions.

• Conceptual design and ongoing optimization of all aspects of portal management.

• Single point of contact for BOS (HQ) staff to resolve customer portal access issues (1st level support).

• Creation of manuals / how-tos and documentation related to customer portals

• Raise 2nd level support tickets at BOS (HQ) or the customer IT if necessary.

* IT Service:

• Provide the first level support to Cambodia plant of IT infrastructure including network, hardware, software.

• Coordinate with China IT Team to roll out various global projects.

• Handle break/fix issues as required on IT system.

• Create and maintain the process documentation covering backups, patching, hardware, and software.

• Any other IT activities assigned by supervisors.

• IT supports in local plant.

* Education / Knowledge:

• Applicant must have bachelor degree in IT system or Networking.

• Knowledge in IT support, server maintenance…

• Good English including communication in verbal, reading and writing skill for reporting.

* Experiences:

• Minimum 2 years’ experience in user administration in role based IT systems and / or IT support.

* Other skills & requirements:

• Basic understanding of the processes and the role of the automotive customer

• Strong communication skills, both written and verbal

• Service oriented approach

• Independent, structured, analytical and responsible working style