• Provide on-site technical support to the local office for desktop applications, web-based

applications, client/server applications, computer/networking hardware, standard operating

systems, third party software applications, internally developed custom applications, etc.

• Troubleshoot and resolve basic to advanced issues involving workstations, setup and distribution of

newly acquired hardware for current and new employees, including remote setup of devices, user

management of user domain and Office 365 accounts, management of issued software licensing for

programs such as Adobe, AutoDesk, etc.

• Perform activities including onboarding user processes, configuring laptops, maintaining assets and

inventory, and helpdesk ticket administration.

• Respond to or surrender helpdesk requests in a timely manner.

• Maintain a security first approach and help manage IT security policies and procedures.

• Record, track and document issues / solutions into knowledge bases.

• Access software updates, drivers, knowledge bases, and FAQs resources for problem resolution.

• Continuously evaluate current tools, processes, and settings to recommend any improvements to

plans or processes

• Review, update, and maintain IT policies, procedures, and user walkthroughs

• Work as a part of the corporate IT Support team to provide remote support to internal users in all

Orbital offices ranging from field workers to managers and executives.

• Provide support for Data Management tasks including entry, maintenance, verification, and quality

control

• Minimum 2 years of experience with providing effective and efficient real-time in-person and remote

support

• Knowledge of desktop applications, web-based applications, client/server applications,

computer/networking hardware, standard operating systems, common third-party software

applications, internally developed custom applications, application integrations, networking

protocols, security concepts, and any other computer-related technologies

• Ability to develop and write technical documentation.

• Ability to work collaboratively in teams and across organizations.

• Bachelor’s degree in a related field, or equivalent combination of education and experience.

• Candidate must demonstrate strong communication and problem solving skills.

• Ability to multi-task and handle multiple requests and projects simultaneously.

• Candidate must be fluent, written and spoken in the English language

Preferred requirements:

• Experience in Microsoft o365 management. Microsoft Certifications a plus.

• Experience with Cisco Meraki products

• Successful candidate will have a wide range of knowledge of a variety of IT programs and hardware

and demonstrate patience with users as they work through issues.

Physical requirements:

• While performing the duties of this role, the employee is regularly required to sit; use hands to

finger, handle, or feel; reach with hands and arms; and talk or hear.

• The employee must occasionally lift and/or move up to 23 Kg.

• Specific vision abilities required by this job include color vision, depth perception, and ability to

adjust focus.