• Facilitate the clearance of DHL shipments by communicating with customers, DHL entities

and the authorities on clearance requirements and any discrepancies preventing the

successful clearance of these shipments.

• Coordinate with the customer/DHL entities/government agencies to obtain the necessary

shipment information and documents for the clearance department to successfully clear

the shipments through the regulatory agencies when the existing information or documents are insufficient to permit successful clearance of the shipments.

• Contact DHL customers (both origin and destination) for clearance-related shipment

information or documents when the existing documents or information available are not

sufficient for DHL to clear the shipments

• Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts payable exceeds DHL’s payment limits

• Review the “Shipment in Bond” inventory report to ensure that these shipments are worked on a daily basis.

• Manage maintenance of the customer instructions and customer general information databases to ensure that the databases are up to date and accurate.