• Familiar with CloudSense architecture and configuration/coding for CloudSense CPQ, product modelling and plugin

• Should possess knowledge in the following areas in CloudSense: Configurator, Orchestrator, Order and Subscription

• Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements

• Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual

• Provide permanent fixes to defects that are identified in the application

• Provide the analysis and resolution of critical application related incidents

• Provide root cause analysis and resolution of production related incidents

• Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual

• Work with third party vendors to resolve and/or implement patches for the resolution of defects related to third party software

• Participate in Production Operations Support including Application Monitoring, Maintenance and Restoration activities

• Perform impact assessment for Change Requests

• Deliver and update relevant documentations

• Frequently update the “Frequently Asked Questions” (FAQ) documentation (to be shared with client’s L1 Service Desk)

• Contribute suggestions and ideas for continuous improvements of the system based on insights gained on problems encountered.

• Assist and contribute to management reporting.

• Has experience in CloudSense and Salesforce CPQ, and at least one (1) full SDLC implementation experience on CloudSense

• Bachelor’s Degree in any discipline (Science, Engineering, Computer Science, Information Systems, Mathematics, etc.)

• Possess knowledge of Java and various other programming languages

• Has experience in CloudSense and Salesforce CPQ, and at least one (1) full SDLC implementation experience on CloudSense

• Possess knowledge of Salesforce.com CRM, Apex, Visualforce, APIs, Sales Cloud and Lightning experience a plus.

• Has hands-on experience on CloudSense Solution Console, Salesforce Administrator and Java Scripting.

• Has competency in Salesforce Workflow, Process builder, Email, Custom Object, Field Creations, CPQ, Product Modelling, Data Orchestration

• Possess a deep understanding of multiple environments, patterns and languages, especially XML, HTML, SQL, JavaScript, JSON, and CSS.

• Familiar with a variety of development tooling, including Force.com IDE, SOQL, JIRA and others

• Has experience in integrating CloudSense with various external systems via APIs

• Good communication skills (written and oral)