• Gather, analyze and document customer requirements;

• Provide regular technical support to our clients and help them to resolve issues;

• Log and track client issues using project management software;

• Work closely with our technical team and developers to create gap analyses and quotations;

• Coordinate the testing and delivery of software updates to our clients;

• Assist with the implementation, set-up and configuration of ERP systems to be ready to use for clients;

• Train clients to ensure they know how to use our ERP systems;

• Track and resolve software related issues to ensure client satisfaction.

• Bachelor's Degree in Accounting, Business, IT, Finance, Human Resources or equivalent;

• At least 1-2 years of working experience;

• Excellent interpersonal skills and customer service abilities;

• Great communication in both English and Khmer language;

• Have a good knowledge of basic business processes and demonstrate strong analytical abilities;

• Enjoys challenges and able to meet targeted deadlines;

• Be able to work well independently and as part of a small team;

• Experience in using Accounting or ERP systems such as QuickBooks, Xero, SAP or Oracle is a major plus;