• Make sure about the ability to manage team when the team leader was absent

• Provide best technical and communication skill to help retain customers.

• Share the working experience to team for improvement.

• Update daily, weekly, monthly and incident report to line manager

• Assist as an escalation resource for all client issues

• Accompany with various team such technical, sale, commercial team for having consultancy with customer.

• Bachelor Degree of Information System

• Understand the advanced configuration of Mikrotik

• Know well about network infrastructure and CICSO is a plus