Job Description

• Understanding users’ technical issue and applying appropriate solutions
• Providing quick maintenance on faulty desktop and portable computers
• Installing and troubleshooting computer operating systems (Windows and macOS)
• Ensuring business application up-to-date and having valid license
• Installing and configuring network resources (printers, scanners, shared storage) for users
• Supporting users to create and setup email accounts on computers and mobile devices
• Compiling reports (task completion, daily to monthly reports) for supervisor and/or manager

Job Requirement

• Bachelor degree in Computer Science or related fields
• At least one-year experience in technical support
• Knowledgeable in computer operating system (Windows and macOS), business applications
• Having experience with online service (Microsoft 365, Google Workspace)
• Be able to work and communicate within teams
• Possible to work under pressure and commit to the assigned jobs
• Strong problem-solving skills