- Provide frequent support to all staff regarding the computer problems both hardware and software;

- Provide end-user technical support and troubleshooting for hardware and software, including but not limited to Windows Active Directory, MS Office, O365, Windows OS, Network printers, Remote Access, etc.

- Installation of operating system, office applications, end point protection and relevant hardware drivers. Including periodic patches and updates.

- Ensure all workstations are ready for usage and application ready.

- Provide site support for new physical network setup and layers; assist in trouble shooting network related issues.

- To coordinate with Global Service Desk in managing support request and Incidents.

- Contribute to new customer/site implementation projects.

- To manage and maintain IT inventory of Computing assets, Conduct asset inventory and asset tagging (labelling).

- Procurement of IT related equipment and peripheral.

- To provide excellent service to customers and ensure customer satisfaction at all times

- To partner with the rest of IT and business to ensure IT as a service is delivered to IT standards.

- Bachelor degree in IT Administration and Networking/Web development or other degree in any relevant field;

- Minimum Diploma with at least 2 years’ prior experience in IT Helpdesk or Desk-side support function

- Proficiency in Windows OS, MS Office, TCP/IP, remote desktops, network printers and Technical Support

- Experience in OS Installation (Microsoft Windows 7, 8.1 and 10), backup and Data migration

- Basic knowledge of MS Active Directory or SCCM will be advantage

- Applicants must be open to travel to other sites.

- Good communications and interpersonal skills

- Knowledge of commonly-used concepts, practices, and procedures for end user technical support (ITIL)

- Positive attitude & able to work independently and as a key player in a team

- Proven ability in providing helpdesk troubleshooting and support for Desktop and Laptop

- Polite and professional service.