JOB DESSCRIPTION

·      Promote saving, current account and deposit products.

·      Assist planning and execute marketing strategy and preparation of marketing work.

·      Manage/ organize/ support promotional activities, product launch, information distribution

·      Oversee/ manage the servicing of customer accounts

·      Cross sell other banks products-remittances, retail loans.

·      Provide solution to customer’s financial needs.

·      Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently.

·      Assist in ongoing service related initiatives/projects

·      Ensure staff is handling branch/customer inquiries in professional manner

·      Monitor and track bank deposit rates and feedback for ALCO/ Treasury.

·      Conduct customer satisfaction surveys and feedback program

·      Cooperate with marketing officer to sell the bank’s product and services to the public.

·      All other matters ancillary to the above and to perform any other related duties that management may require from time to time

JOB REQUIREMENT

·      Bachelor degree in banking & finance or any related field

·      Some experience in the sales in finance/banking industry preferred.

·      Customer-centric – ability to place client’s needs and interest on par with your own

·      Sales oriented – demonstrate good communication and negotiation skills

·      Good job knowledge – stay relevant and updated on job and products’ knowledge

·      Teamwork – ability to share job knowledge and ideas with colleagues

·      Creativity – Implement effective methods to improve workflow &/or end results.

·      Excellent interpersonal/communication skills

·      Patient, creative and able to multi-task

·      Speaking Chinese is a plus