JOB DESCRIPTION

·      To grow and maintain portfolio of deposit individual clients through building strong relationships with prospects, networking and by providing proposition and advisory for commercial banking clients on their Cash Management.

·      Proactively cross sell all other products within the Bank including various types of commercial banking product and service.

·      Procure new business through customer acquisition and manage relationships with existing customer

·      Provide sound financial advice and dispensing customized solutions in alignment with the bank's standards and industry regulations

·      Deliver client satisfaction through tailored solutions according to client objectives and service issue resolution

·      To work closely with internal stakeholders including Treasury and Operations Teams to ensure the portfolio meets planned revenue and volume projections.

·      Resolve complaints and issues efficiently and in a timely manner.

·      To assess and manage the potential risks by performing customer due diligence in compliance with all statutory and regulatory requirements as well as the Bank’s internal procedure manuals.

·      Perform other tasks assigned by line supervisor

JOB REQUIREMENT

·      Bachelor in field of Marketing, Business, Management or a similar field/ equivalent  

·      Intuitive to customers’ needs

·      Strong communication and interpersonal skills and the ability to build and maintain relationships

·      A background in customer service or sales is a plus

·      Must understand customer relationship management (CRM)

·      Ability to analyze and solve problems quickly ·      Ability to work well with others

·      Attentive to detail and organized

·      Must be self-motivated, flexible and able to manage several jobs at one time

·      Experience as a relationship handling, in customer service, or a similar role.

·      Customer-oriented.

·      Speaking Chinese is a plus