• Monitor applications in the production environment using monitoring tools; • Manage customer requests and resolve them according to service level agreements; • Escalate complex technical issues to various relevant parties; • Work closely with cross-functional teams to ensure the swift troubleshooting and resolution of customers’ issues; • Manage documentation to ensure that support knowledge is transparent internally; • Prioritise customer satisfaction and success.

• Attractive remuneration and dynamic work environment; • Requires standby on-call availability; • Located in Singapore.