Position Title: Senior Property Management Manager 1. Basic Function: The Property Management Manager position is management commercial real estate in accordance with the Management Agreements. The Property Management Manager is involved in all aspects of day-to-day operations of the property, including Rental Billing, tenant relations, maintenance and repair, security, janitorial services, landscaping, etc. The Property Management Manager handles tenant complaints and service requests, and must be familiar with the terms of tenant leases. The Property Manager assists in the preparation of the annual budget, reporting and financial performance of the property. Skills, Knowledge and Personal Characteristics The following attributes are desirable for job success: exceptional communication and organizational skills; detail oriented and accurate especially with numbers; customer service experience; ability to work under pressure; self-motivated and self-directed; ability to assert oneself; exemplary time management skills; ability to work with staff in solving problems and ability to take direction and function as part of a team. 2. Principal Responsibilities: - Provide excellent tenant service. - Respond to tenant requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff. - Follow-up with the tenant to ensure satisfactory resolution of the issue. - Ensure that there is 24-hour emergency coverage for the property at all times. - Conduct periodic inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property. - Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy. - Prepare and maintain appropriate tenant lease files, records, correspondence and file notes. - Assist with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures. - Become proficient with the Building Engines property management software. Coordinate entry of all property information into the software program and establish reporting protocols for maintenance requests, preventative maintenance, vendor and tenant Certificates of Insurance and key lease date tracking. - Monitor all key dates and reporting within the Building Engines system. - Establishment of the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual. General Duties Prepare, memos, faxes, email, maintain files, prepare expense reports and other administrative forms, copying, and arrange for courier service and overnight deliveries. Maintain office clerical, filing and record keeping systems. - Coordinate production and ordering of signs, tenant identification, etc. Assist in the production of monthly and annual reports. Assist in preparation of transaction related documents. -Maintain adequate inventory of all office supplies and contact all vendors when maintenance is required on general office equipment. - Coordinate regular inventories of all business property. -Contractor Coordination - Coordinate tenant move-ins - Generate and track Service Orders, approvals and distribution. - Sort, code and ensure accuracy and compliance with contracts of all property related invoices. - Coordinate and schedule appointments, on-site & off-site meetings and conference calls. - Collect and organize all property information in a format for quick reference. - Establishes rental rate by surveying local rental, calculating overhead costs, depreciation, taxes, and profit goals. - Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, showing units. - Enforces occupancy policies and procedures by confronting violators. 3. Scope of Responsibility and Authority: - The Property Management Manager is charged with supporting management’s efforts in the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well maintained building, placing maximum emphasis on positive responses to the concerns and needs of the tenants, environmental health and safety, and quality programs in coordination and conjunction with the Owner’s goals and objectives. - In absence of Executive staff the Property Manager must provide “in charge” responsibilities for the property. - These responsibilities include being on-call 24 hours, managing and delegating maintenance staff and contractors. Other Requirements -Full-time salary position. -Bachelor’s Degree from four-year College or University with two to three years industry experience/or equivalent combination of education and experience. -Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel. -3+ years of directly relevant Commercial Real Estate Property Management experience. -Familiarity with maintenance accounting software (i.e. Building Engines, etc.) a plus. -Effectively prioritize and multi-task. -Excellent people skills. -Strong working knowledge of general office equipment (copiers, fax machines, scanners). Ability to effectively communicate both orally and in writing with peers, managers and clients. -Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality. Proactive, initiate follow-through. Miscellaneous -The qualification requirements, physical demands and work environment characteristics described in this job description are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. -This job description in no way states or implies that the essential duties described are the only responsibilities. -The employee is required to follow any other instruction and to perform any other work duties at the request of the supervisor or other management personnel. 4. Reporting Relationship 1. Direct Supervisory Relationship - Security Supervisor - Customer Service Supervisor - Facility Management Supervisor - Admin& Finance Supervisor 5. Indirect Supervisory Relationship -None 6. Coordinating Relationship -Sales Manager Center City (Ta Khmao Project) 7. Subordinate Relationship -Chief Executive Officer POSITION QUALIFICATIONS: Bachelor degree, emphasis in Business Management or Property Management preferred. One or more years management experience preferred. Having experiences in building up Property Management Company Must possess excellent leadership abilities; be able to consistently make intelligent decisions under pressure, possess good judgment, initiative, good job attitude and be dependable; possess excellent organizational abilities and must be able to deal effectively with people; possess good analytical skills. Ability to work under pressure and deadlines is essential.