RESPONSIBILITIES Waiter/ Waitress • To have complete knowledge on the food / beverage / service available in sections appointed; • Ensures that NagaWorld Hotel standards and policies are explained to staff, and are correctly applied; • Be aware of and applies the procedures concerning hotel Fire and Life Safety Emergency procedures; • Ensures that staff applies the necessary precautions with regards to the hotel food safety and hygiene standards; • Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage - as applicable); • Maintains consistency in quality of food and beverage / service / cleanliness of sections appointed; • Makes sure of putting in place (work place preparation) and checked well on each meal period; • Makes sure all the Beverages served in maximum 3 minutes time with proper garnish as per recipe; • Obtains customer feedback and inform Captain / Supervisor; • Handles minor complaints and reports them to the Captain / Supervisor; • Checks set-up / put in place prior to start of operations; • Checks cleanliness of sections prior to and after service; • Ensures co-operation and smooth communication between staff in section(s) appointed and other departments; • Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage; • Practices economy of food, beverage, paper supplies, electricity and water (practice recycling whenever possible); • Makes sure punctuality, grooming and performance are maintained; • Makes sure breakfast / lunch/ dinner and supper operation runs smooth as briefed by the Captain / Supervisor before each meal period; • Enforces staff motivation and team building; Conducts staff training when required; • Assists in any other tasks as specified by his / her supervisor. Bartender • Makes sure all the Beverages / Chiller / Freezer and other mis-en place kept tidy and sanitized within the outlet He / she assigned; • Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage - as applicable); • Maintains consistency in quality beverages / service / cleanliness of sections appointed; • Makes sure mis-en place (work place preparation) and check well on each meal period; • Makes sure all the beverages served in maximum 3 minutes time with proper garnish as per recipe and reached to guest table; • Serves customers in a friendly and helpful manner • Obtains customer feedback and inform Captain / Supervisor; • Makes sure punctuality, grooming and performance is maintained; • Assists in any other tasks as specified by his / her supervisor.

• High School graduate or equivalent education required • Able to communicate in English or additional language preferred; • Computer literate; • At least 1-2 years working experiences related to the job. • Be able to work shift or extended hour or on Public Holiday