• Monitor daily system operations to ensure all functions properly in working. • Provides instruction, assistance and support services responding to system end-users. • Coordinate new store implementation, monitoring of system housekeeping activities and manage software training, including onsite supports. • Utilizes knowledge of systems to assist in identifying processes and constructing process flows. • General support including problem resolution, process mapping, security access and training. • Work closely with user and vendor for scheduling, developing, implementing system and new store open. • Offering users appropriate support and advices • Involve in project implementation, assisting to the Project manager, e.g. documentation, system specification, system integration test, user training, user acceptance test and cutover • Preparing the administrative procedures for new store devices.

• Degree in IT, Computer Science or related disciplines • With 3 years’ experience in project implementation, especially Dynamics AX, is preferred • Experience in gathering user/ systems requirements, testing, training, defining support procedures and implementing practical business solutions • Strong business sense and excellent analytical, problem solving and troubleshooting skills • Strong communication and presentation skills • Good command of spoken and written English