- Responsible for the overall cargo transportation process after receiving orders for export oods, booking space, packing or delivery arrangement, customs declaration tracking;

- Check the production of bills of lading or air transport documents, confirm whether the gods have been shipped, send the forecast, and issue the bills of lading;

- Request payment/urge payment, make cost analysis, follow up of goods, and be responsible for shipping import and export freight agency operation;

- Handled relations with customs, ports and ships, accepted business consultation and business entrustment;

- Respond to customer complaints with good service attitude and solve them in the shortest time;

- Timely feedback to the department manager about emergencies in the operation process or problems that cannot be solved by itself.

- College degree or above, major in import and export trade, logistics related, fresh graduate and 1 to 2 years experience in shipping agency, freight agency is preferred; Inexperienced graduates can also be sent

- Working experience with shipping company or shipping agency company is preferred;

- Able to deal with complex problems, good communication skills and pressure ability, with team spirit.

- Familiar with shipping operation process, with customer service, documents, freight forwarding, transportation and certain import and export trade knowledge

- In case of customer complaints, I can serve as the information hub platform between the company and the shipping company, solve disputes in time, and provide customers with highquality and efficient services.

- Be able to complete other work arranged by department supervisor or leader.