- Understand customer needs and offer solutions and support

- Organize and coordinate sales representatives’ schedules

- Research potential leads from business directories, web searches, or digital resources

- Recruit, hire, and train new sales representatives

- Receive and report on all sales leads

- Supervise sales representatives and assistants

- Answer potential customer questions and follow-up call questions

- Work with sales team when closing sales

- Track weekly, monthly, and quarterly performance and sales metrics

- Meet all sales quotas and goals

- Assist sales representatives and team to meet and exceed goals

- High school degree or equivalent; bachelor's degree in business administration, business, or related field preferred

- Two (2) years' previous experience in customer support, client services, sales, or a related field

- Demonstrated and proven sales results

- Basic computer skills and experience with tracking and recording call information, filing documents, or updating

customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite

or similar software

- Focused on customer service

- Excellent verbal and written communication skills

- Persuasive and goal-oriented

- In-depth understanding of company services and its position in the market

- Excellent customer care and focus; ability to assess customers' needs and provide correct answer, path, troubleshooting, or method for a positive customer experience

- Ability to multitask, prioritize, and manage time efficiently