1. Follow daily approval work schedule provided by Call Center Team Leader

2. On site installation/setup, repair, maintenance, and testing tasks.

3. Upsell service and spare parts when there is an opportunity.

4. Identify technical issues and provide proper solutions to clients, follow our company’s filed standard procedures.

5. Identify and escalate issues to Team Lead/supervisor.

6. Comprehend customer requirements and make appropriate recommendations/briefings.

7. Cooperate with technical team and share information across the organization.

8. Build positive relationships with team and customers.

9. Continuous to learn and apply new product knowledge, industry trends and developments to improve service to our clients.

10. Continuously find effective solution for customers and efficiently estimate the duration of installation/service call tasks.

11. Going to province for serving client if needed

12. Other tasks as assigned by Management.

o Highly personable, with the ability to quickly build relationships.

o BA in Electricity or any relate field.

o At least 2 years working experience in technician position.

o Have a valid Cambodian passport.

o Be able to travel to province and oversea when needed.

o Be able to work under pressure.

o Have your own vehicle to go to project sites and perform service calls.

o Communication skills in speaking/Writing English.

o Knowledge of computer literacy (Microsoft office word, Power point, Excel)

o Good interpersonal and Communication skills.

o Strong skill in organization.

o Very patience, flexible, honest and friendly.

o Working from Monday to Sunday with one day off per week.