- Assist GM in all day to day tasks, including general oversight of external and internal reporting requirements.

- Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President,

Operations, e.g. leave application forms, travel approval forms, expense claims reports, etc.

- Coordinate and communicate with various departments and all levels of staff on matters directed by the

General Manager

- Maintains customer email accounts, contacts and records of customer interactions with details of inquiries,

complaints, or comments.

- Ensures that appropriate actions are taken to resolve customers problems and concerns.

- Interacts with customers via telephone, email, online chat, or in person to provide support and information on

an assigned product or service.

- Collection of customer data and control over customers' privacy and confidential information

- Implement Customer Loyalty Program (CLP) - Responsible for goodwill (gift & incentive) budget and

ensuring approval by CXM and GM of goodwill (gift & incentive) where applicable.

- Creation of customer groups by customer’s last activity and event and send thank you letter through SMS

or mobile app after event 1 day.

- Instant building of customer database in both Excel and CXP Platforms.

- Individual communication and marketing activities based on customer's important occassion.

- Communication with customer via , Website Chabot, SMS, Email, FB Messenger, eDMs and others Mobile App

- Direct Interaction with Customers where required to immediately address their concerns or dissatisfaction

with retailer experience.

- Review of all customer complaint cases and report to line manager immediately.

- Other add-on duties as and when assigned.

- Bachelor's degree or equivalent in Business or finance

- 2+ years' of administration or financial experience

- Experience in dealing with C-suit levels

- This role is open only Cambodian candidate