·      Ensure that the team works collaboratively within the operations and across the whole organization and involves the ATM Core team to implement ATM and other payments platform projects

·      Manage, monitor, and report ATM and other e-channels' availability and stability

·      Daily operation support, including user management (user creation, editing, and deletion), technical support, reporting, EOD, and import or export of file

·      Implement configuration and parameter setting in CMS and Terminal

·      Manage and control ATM and other e-channels standard security, policy, procedures, and guidelines to ensure ongoing platform security maintenance

·      Work with core banking team for report consolidation, process flow, and troubleshoots support

·      Work with the DBA team to upgrade and test switching systems as required from software vendors to ensure that software is up to date with security compliance

·      Work with the business department to develop products, reports, testing, and other services with ongoing business requirements

·      Work with CMS vendor to test new products and fix the issue

·      Gain internal and external teams’ commitment to resolve the problems and tackle the root cause

·      Develop and amend user manual/internal process of ATM/POS and other e-channels

·      Coordination with business department response to ATM compliant, security, issue and other services related

·      Ensure ATM service management standards are met with service management processes are followed

·      Work with the risk department to manage disaster recovery and business continuity plan to ensure compliance with all systems and alignment with ongoing business requirements

·      Develop the report to support all existing systems (Backend and Frontend)

·      On-time support troubleshooting on reports and related in-house systems

·      Provide leadership, direction, or support for subordinates, both direct and indirect, based on their commitment and competency

·      Provide time to coach subordinates to ensure the establishment and attainment of their development goals

·      Bachelor’s degree in computer science or equivalent

·      At least 5 years in relevant work/management experience with payment brands and core banking system/ host-switch

·      Good knowledge/experience of card product, ATM and CSS management

·      Coding skills (VB, DOS batch files, Microsoft Windows scripting, XML, AutoIT, PL/SQL)

·      Hardware skills (PC and preferably ATMs if possible, with knowledge or history of working with electro-mechanical devices)

·      Operating Systems: Microsoft Windows Experience in writing procedures, manuals, and drafting reports

·      Basic knowledge of system software infrastructure

·      Strong troubleshooting and problem-solving skills

·      Working knowledge of software distribution and installation/support, hardware infrastructure

·      Basic knowledge of application delivery, including release management, computer operations

·      Knowledge of the message process flow of the transaction from ATM/POS

Knowledge of HSM