 Business analysis and logic design plan to ease user functionality.

 To prepare project management and action plan

 Work with suppliers, and service contractors to ensure service quality.

 Support and ensure all IT equipment setup for new store are ready and deployed and installed on the project timeline.

 Training to the staff and project hand-over and service after hand-over.

 Maintain and set up mitPOS system both software and hardware, internet connection, ELV system, CCTV system, Wi-Fi managed system, network connectivity, computers client and servers, and printing system, MONP system both software and hardware.

 Design/develop new system logic on functionality.

 New service integration with business partners such as banks and/or payment gateway.

 RPA and automation design and implementation.

 Implement and support new change request development and coordinate with all stakeholders.

 Primary contact on IT operation and store solution platform for service contractor and facilitate system enhancement/requirement with local/oversea vendor.

 Provide functional service support to core users on IT operation and store solution system platform.

 Troubleshoot functional issues with proper guidelines and documentation.

 Establish the functional document and business requirement gathering.

 Coordinate between the business owner and service contractor on IT operation and store solution system projects.

 Manage resource planning, the scope of work defining and budgeting for IT operation, store system solution development milestones and the IT solution buy-in plan for operational business support.

 Provide training and solutions to business users; additionally, Coach, develop and lead the team to increase service support level agreements.

 Allocate resources, training plan, and team development milestones.

 To research, explore, and share for self-development and team development

 Manage documentation of IT operation support and store solution platform in the proper manner for each specific revised version

 System logic/flow diagram and application module must be well maintained

 Other tasks as per assigned.

 Bachelor’s Degree in computer science or Equivalent.

 At least 5 year’s experience in development, customization, operation, and hands-on experience in IT system setup and store system setup (POS system, integration system, ELV/CCTV system, Client/Server, and Internet connection).

 Proficient in English communication both speaking and Writing

 Solid experience in managing suppliers/vendors, and other third parties to ensure SLA and service quality.

 Strong IT system setup/implementation technical support experience with POS systems/printing system/integration systems/middleware service systems.

 Strong communication skills and solid experience in data management/Sql tool setup and scripting.