• Forecasts goals and objectives for the department and strives to meet them.

• Hires, trains, motivates, counsels and monitors the performance of all service department staff.

• Prepares and administers an annual operating budget for the service and parts department.

• Maintains reporting systems required by general management and the factory.

• Attends managers meetings.

• Strives for harmony and teamwork within the department and with all other departments.

• Develops and implements a marketing plan which promotes new and repeat business.

• Understands and ensures compliance with manufacturer warranty and policy procedures.

• Holds weekly department meetings.

• Monitors technicians' daily productivity reports and corresponding payroll records.

• Monitors and follows up on parts orders with the parts manager to ensure availability.

• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

• Ensures that the work areas and customer waiting area are kept clean.

• Ensures the proper care, storage and inventory of special tools.

• Ensures that customers' service files are up-to-date and readily available for reference.

• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.

• Prepares pricing guides and maintenance menus for frequent labor operations.

• Handles customer complaints immediately and according to dealership's guidelines.

• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

• Maintains safe work environment.

• Maintains a professional appearance.

• Other tasks as assigned.

• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

• Two to four years related experience and/or training; or equivalent combination of education and experience.

• Four to ten years related experience and/or training; or equivalent combination of education and experience.

• Valid Driver's License