•   User account management, PC imaging, software installation, migrations, printer setup, and desk setup for

employees.

•   Server administration and maintenance.

•   Help manage and maintain our company-owned mobile phone deployment using MDM.

•   Application support. (ERP Navision, Salesforce)

•   Troubleshoot and resolve user hardware and software issues. 

•   Completion of help desk tickets within prescribed service level agreements.

•   Assist in ensuring compliance with security policies and procedures.

•   Apply software patches in a timely manner.

•   Phone system administration, including set up of hard-phones, soft-phones, and audio conferencing.

•   Drafting and maintaining User Support documentation.

•   Maintaining an inventory of all user related computers and peripherals.

•   Assisting with the installation of networking devices and servers, as needed.

•   Design and implement projects that utilize technology to improve efficiency and capacity for the team.

•   Other duties as assigned.

•   Degree in Computer Sciences / Information Technology or equivalent work experience.

•   At least 4 years of work-related experience providing IT support and server/network administration.

•   Strong customer service-focused attitude.

•   Very strong communication skills and experience communicating to diverse internal and external stakeholders.

•   Handle clients professionally during all interactions.

•   Knowledge/Experience with Microsoft products including Windows 10 and Office 365 (Outlook and Teams).

•   Knowledge/Experience with Apple and Android mobile hardware and software and MDM (Microsoft inTune).

•   Network troubleshooting knowledge including VLan, DHCP, DNS, and VPN.

•   Ability to excel in a fast-paced and agile environment where critical thinking and strong problem-solving skills are

required to be successful.

•   Ability to perform tasks with minimal supervision.

•   Execute tasks with high accuracy and reliability.