The Service Advisor (SA) is the point of contact between customers who bring their vehicles into our dealership for repair and the technicians who provide services to the vehicle. .

Core Responsibilities:

• Greeting customers and scheduling service appointments & create job cards

• To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company

• To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs quotation.

• The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.

• Ensure data are well recorded and input into system

• Handling customer complaints and ensure all filing is kept up to date

• Ensure method of payment align flow and accurate

• Conduct quality check before delivery to make sure all jobs are done properly

• Provide customers with information and advice on warranty protections, potential cost savings and other advantages

• Well explain to customers about all points of current repair done and invite them for next service

• Other task will be assigned by Head of Department.

- 2 years of experiences in an advisory position or relevant experience

- Male or female age between 22 to 35 years old.

- Look smart and organized

- Willing to learn and challenge

- interested in cars & parts

- Good command of English both verbal & written

- Office SKills

- Friendly & open-mind