- Ensure staff member in at the branch level meet or exceed customer expectations through excellent customer service including achievement of serving time targets for both telling and sales & service areas - Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationships, and other local marketing activities. - Drive the result for target of deposit, loan, and other cross-sales as defined in branch KPIs - Proactively market the products to increase public awareness of the branch, products and services to increase public’s trust to the branch. - Provide induction training to staff members regularly, regular feedback discussion (one-on-one meeting) and encouragement, and maintain open communication at workplace. - Regularly evaluate the targets – when results fall short of targets, understand why and agree on what to do differently to improve performance. - Keep a close eye on local competitors – what they do and how they perform and define the strategy to gain market shares in the assigned areas - Keep up to date with the bank’s products and marketing campaigns to ensure superior services provided to clients and share with staff members of the branch - Manage branch properties and security

- At least Bachelor’s Degree in Finance and Banking or other related fields - At least 3 years of experience as Branch Manager or related roles from Commercial Bank - Result-driven and passion to succeed - Strong interpersonal and communication - Be able to communicate in English - Proactive, flexible, and good team player