- Oversee and assess customer service staff activities at the branch to ensure the smoothness and service experience to all types of customers - Participate in the development of Customer Services strategies to make sure the quality and satisfaction of the service - Conduct cross-sell with existing and new customers especially toward deposit products to support the monthly target at the branch level - Execute the direct supervision over Customer Service Officer (CSO) to ensure they are able to perform the job following service standard policies and procedures - Review, verify and advise CSO account opening applications both hard copy and in the system to make sure they are all complied with service and system policies and procedures - Conduct on-the-job coaching and development and performance-related feedback over customer services and sales skills to all CSOs to make sure they have enough capacity to perform the role - Conduct daily monitoring and evaluation of accounts opening and sales volume to ensure quality and target achieved - Manage tasks and lead counter staff to ensure they are well prepared, smooth workflow, good communication, be ready for providing service, and all coming clients are promptly served - Manage and enforce the implementation of customer relationships in the purpose of cross-selling in order to support branch yearly target - Authorize in the system on cash and credit transactions in compliance with policies and procedures to ensure transactions are timely and accurately processed - Service and cash counter controlling both physical and environment in order to be ready for daily operations - Other tasks assigned by BM following business needs

- Bachelor’s degree in finance, accounting, or other relevant fields - Have experience, not exceeding 5 years in a similar role. - Have experiences and/or understanding in customer centricity, agile delivery, etc. - Ability to process cash transactions accurately and efficiently. - Computer skills in Ms. Word, Excel, PowerPoint, etc. - Good command of spoken and written English is required.