1. To be the direct recipient of the business Users’ (Internal or External Users) troubleshooting requests. 2. Log all such requests / queries to generate unique tickets and to acknowledge such requests and be able to update the company tracking systems until its complete resolution and closure. 3. The above includes assisting with tracking inventory levels of materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors. 4. Performs problem solving and assistance on various company applications. 5. Provide individual instruction and/or training to users on new or updated technologies. 6. Performs routine technical assistance and maintenance duties. 7. Maintains and updates record keeping system; may document projects and maintain user guides and instructions. 8. Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system and conflicts. 9. Assists with the review, past performance analysis, evaluations and recommendation of solutions relating to company Applications 10. Assists with research and development initiatives and in the implementation of new technologies. 11. Assists with the implementation of company technology projects with moderate scope and impact. 12. Performs miscellaneous job-related duties as assigned.

1. Degree level education in Computer Science, Information Technology or equivalent 2. At least 2 years of working experience in application Support 3. Professional qualification in IT application architect and design would be an advantage 4. Knowledge experience in Life/Asia, AS400, COBOL, Control Language is an advantage 5. Knowledge experience in developing and implementing web-based applications using Java/.Net database and SQL/DB2 database technologies