- To management the call center team to enhance the PM reminder, Appointment Preparation , PSFU to achieve the target and high customer retention - To manage CR officer to enhance CSI,SSI,VOC to achieve high customer satisfaction - To monitor weekly and monthly call center and CR team performance/activities results reported by each staff and provide comments with positive thinking approach - To propose new ideas on how to increase customer satisfaction in any form different from current practices - To propose new ideas on how to achieve target and high customer retention - To build strong communicate and negotiate skills with customer, colleagues, branches - To handle initial customers compliant before seeking support from manager - To Genba at each branch with report and kaizen activities - To fully support subordinate based on professionalism as needed - To ensure timely & accurate CRD report (weekly & Monthly) sending to manager - Perform other tasks assigned by supervisor

- University degree in General Management or other related fields - Minimum 3 year of progression experiences in the related field - Honest, flexible, responsible, hardworking, and able to work under pressure - Motivated, positive attitude, pro active and team work oriented - Good communication and strong interpersonal skills - Good knowledge of customer satisfaction intention - Good at English language (Speaking, writing, and listening skills) - Proficiency with Microsoft word, Excel & Power point