Job Description The Service Advisor (SA) is the point of contact between customers who bring their vehicles into our dealership for repair and the technicians who provide services to the vehicle. 1. Greeting customers and scheduling service appointments 2. To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive, and efficient service projecting the quality image of the brand and the Company 3. To ensure all customer expectations and requirements are exceeded throughout 4. To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs. 5. The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services. 6. Ensure data are well recorded and input. 7. Handling customer complaints and ensuring all filing is kept up to date 8. Ensure method of payment align flow and accurate 9. another task will be assigned by the Head of Department or GM

Job Requirements - Experience in a similar field at least 1 years - Look smart, friendly and well-prepared - Good at customer service and caring - Willing to learn new things and flexible - able to use English & basic Microsoft office