• Maintain and ensure network components running in SIT/UAT/production are in a healthy state; Analyze and maintain network component to meet local operational needs; • Provide day-to-day support for network and telephony components; • Participate in the setup of test environments to ensure business can do their enhancements and new projects testing for assign applications. KEY PERFORMANCE INDICATORS (KPIs) • IT Operational SLA • Compliance, Audit, Risk related rating for IT • Regulatory and Compliance initiatives • Meeting project timeline and budgets • Training and skills upgrading KEY RESPONSIBILITIES IT Support • Ensure network and components system health • Ensure prompt and efficient provision of IT support based on assigned task • Oversee contingency plans and ensure their compliance • Ensure IT assets are protected and secure Application Support • Work with project and application teams to provide network and system provisioning to support the projects • Assist in the migration of applications based on end-user needs and business rationale • Assist team lead to write and table committee papers as required • Write Memos to authorize procurements • Write Memos to get deviation approvals where required • Work with project teams to support migration when needed Other Responsibilities • Participate in fortnightly IT Steering Committee meeting • Maintain and keep up to date knowledge base, documentation, SOPs, and operations manual • Task as assigned by supervisor

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or relevant engineering domains. • 1-2 years of experience in IT Support or similar role • Detailed technical knowledge IT network and applications • Experience with mobile, web applications and server-side application support • Understanding and Experience of working in an agile, fast-paced environment • Experience working in a Scrum Team is an advantage • Experience with cloud platforms is an advantage