• Overall manage and lead SFCO/FCO to perform well and comply with company policy/procedure. • Ensure each FCO/Team’s Collection Result are improved/achieved base on KPI set. • Work with efficiency, quality and accountability to reach the highest productivity. • Allocate lessee to SFCO/FCO in Collection System base to balancing/fair/zone. • Push/motivate staff to improve on Cash Collecting/Asset Repossession. • Arrange/Facilitate/Review Daily Visitation Plan for staff in order to improve team/staff result. • Ensure the calling/visiting record by each staff are on time and accuracy in Collection System. • Negotiates and find best ways to support staff with seriously lessee or influent person. • Daily manage and control the “Unpaid” and review those lessee’s situation from each team. • Train, guide, lead, coach staff relevant policies, procedures, guidelines, Memo and some skills to improve the negotiation/communication with lessees. • Prepare, manage and monitor the daily, weekly and monthly collection report/action. • Assign staff to support teamwork on field visiting to improve staff who low performance. • Be “Problem Solver” to solve on staff problem/lessee complaint. • Be model to staff on how to reach KPI, and orient staff to be great staff in team. • Shall be visited lessee’s location especially lessee’s Office and Hometown to support team. • Verify visiting result to ensure staff have visited to lessee house, Office, Other places accordingly and take proper action to staff who missed/careless on their responsibility. • Keep good relationship with all staff/stakeholder in company and local authorities. • Collaborate with other Supervisor on serious case of lessee until get full payment/recovered. • Report any suspicious cases that suspected as fraud case on repayment to Collection Manager. • Analyze on Collection Result on poor performance staff/team and find the way to improve. • Conduct weekly meeting with team to share information and find the way to make improvement. • Spot Check, identify, analyze to staff/lessee situation and find root course to take action on time. • Performs other duties as assigned by Management.

• Relevant Bachelor’s degree, Master degree is a plus • At least 4 years of experience in Loan Recovery and Collection Management (experience at a financial institution is an advantage) • Self-starter • Good and Strong strategic problem solving • Strong team building and honest • Good situation analysis and communication skills • Mature disposition with good interpersonal skills • Good oral, written communication and presentation skills • Good English proficiency, both written and spoken