• Oversee the implementation the Company’s Collection Policy and Procedure • Be responsible for Daily Management and Control of Collection Department • Monitor and adapt weekly reports and KPIs, analyze collection data to ensure efficiency and performance • Support Supervisors in solving problems with customers • Manage all the Collection Status Performance & Solving Customers Delinquent Issue. • Manage and Controls the Repossession Process External collection • Initiate Legal and other Recovery Action against Default Customers with the lawyer • Suggest actions to the Collection Department, Senior Management and the Credit Committee. • Other ad-hoc tasks assigned by Senior Management or Collection Manager • Cooperate with Underwriting department to establish payment performance customer profile Human Resources • Establish KPIS and goals for the team • Give performance feedback 2 times a year • Establish training plan for the team with HR department

• BBA degree in the field of Finance & Banking or related fields • More than 4-year experience in a role of Credit and/or Collection Management within banking, microfinance or leasing industry • Strong ability to manage the young and enthusiastic subordinates and motivates them to get job done by efficiently and timely • Capable of professional discussions with internal and external stakeholders • Proficient in English, both written and spoken • Microsoft Office, including Word, PowerPoint and Excel