- Hands-on management of the Hotel’s day-to-day operations - Be responsible for the handling of any crisis or emergency situations which may arise as the Duty Manager-in-charge on shift - Provide effective leadership and exemplary attitude in regards to ensuring Front Office operations are performed and carried out in a professional and positive manner - Timely and accurate planning of the work shift schedules taking into account staffs’ off days, Annual Leave days, manning requirements and other factors - Taking ownership of guests’ feedback and complaints, exercising sound decision making and flexibility in order to ensure guest satisfaction is met and exceeded - Handling any conflict situations in a professional manner in order to achieve the best possible outcome for all stakeholders involved - Protecting the integrity of the Hotel’s operations by being vigilant and slert in ensuring that no undesirable activities take place on our Hotel’s premises - Monitor and evaluate current operations procedures and suggest areas for improvement to the Management - Execute all reasonable work processes as instructed by the Company / General Manager from time to time towards the smooth management / operations of the Hotel

- 2 year’s experience in a supervisory role within Hotel Front Desk operations in a small- to medium-sized Hotel setting is essential - Diploma/Degree in Hospitality Management / Tourism studies is advantageous - Exceptional leadership and people management skills - Friendly, professional disposition and passionate about delivering exceptional levels of customer service - Confident and ability to deliver effective problem-solving while under pressure - IT savvy with the ability to handle our PMS - Willing to do night shift duties