•To address all inbound helpdesk queries on DHL’s suite of Electronic Shipping Solutions applications. •To resolve technical issues or where the issue requires further analysis by a Customer Facing IT Executive on-site, arrange an appropriate date/time with the customer for the on-site visit and investigation. •To take inbound calls from customers during promotion of ESS tools to recommend DHL’s Electronic Shipping Solutions applications which is appropriate to their trading profile and encourage its usage. •To improve Customer Satisfaction with Electronic Shipping Solutions applications. •To increase efficiency and reduce cost by using Electronic Shipping Solutions applications. •To provide feedback on Electronic Shipping Solutions applications. •To train all the users of the Electronic Shipping Solutions applications. •To participate in Electronic Shipping Solutions applications testing and monitoring of DHL’s suite of ESS applications deployed in-country to ensure proper functioning to meet customer requirements on the regular basis. •To help area Customer Facing IT Executives during initial ESS products deployment to ensure adequate comprehension and proper usage of the tools •To monitor and report on ESS tools usage by customers and conduct ad hoc data analysis and reporting •Help customer diagnose the reasons for their problems and directly address the resolution of simple problems •Escalate complex problems either locally or to globally ITSC •Any other tasks assigned by manager

•Bachelor degree in Information Technology. •Having minimum 1 Year experience in IT customer support. •Good working knowledge in in PHP (Laravel Framework) & MySQL, XML, Web based application, Database platform. •Good command in English both writing and speaking. •Strong customer service orientation. •Ability to work independently and in a team environment. •Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. •Demonstrates a strong personal commitment to customer needs and corporate objectives. Interested candidates should submit their application at our DHL Express (Cambodia) Ltd. office, at plot 174 & 175, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh or via email address apecexpress-khrecruitment@dhl.com Shall you have any inquiries regarding the post, please contact 023 992 618 (Ext: 814 & 822). Only short listed candidates will be notified.