• Handle all billers on bill corporate issue and error. • Assist Care Centre team, sale team, and payment team on complaint handling from customer, WCXs, and pay roll staff. • Following all policy and procedures. • Any other tasks as directed by the line manager. • Meeting requirement of service level agreement and escalate any failures promptly. • Proactively promote a service provider relationship with internal and external customers, based on mutual understanding of roles and agreed standards for performance and interactions • Provide advice and support to solve customer complaints • Proactive to solve disputes from external customer

• Degree in Law or other related fields • Experience in investigation, compliance, finance, audit, distribution channel, legal, equivalent • Good at investigation, analytical, and problem solving • English proficiency, and other languages is preferred • At least 3 years’ experience in problem solving skill • The related industry, the understanding of company values & culture • Good communication skills, both verbal and written English Excellence organization and time management skills • Having high level of confidentiality, integrity and business ethic • Ability to work under pressure and tight deadlines