The IT Support team maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work. • Installing and configuring computer hardware, software, systems, networks, printers and scanners • Configure Email Client software MS. Outlook, Lotus Notes etc… • Monitoring and maintaining computer systems and networks VPN. • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues, Providing technical support across the company • Responding in a timely manner to service issues and requests • Troubleshoot system and network problems, diagnosing and solving hardware or software faults • Setting up accounts for new users • Repairing and replacing equipment as necessary • Testing new technology • Possibly training more junior staff members

• Understand Operating system Windows, MAC • Understand Server & Client software configuration for office software • Understand Basic Network configure CCNA1 & CCNA2 Training Certificate • Understand Basic Hardware Component Clone for Desktop, Server Hardware.