•Take, cancel and change room reservations •Register arriving guests and assign rooms •Provide information on hotel facilities and services •Process group arrivals and departures •Process guests' departures, calculate charges and receive payments •Perform light housekeeping and cleaning duties •Investigate and resolve complaints and claims •Balance cash and complete balance sheets, cash reports and related forms •Answer telephone and relay telephone calls and messages •Clerical duties (i.e. faxing, filing, photocopying) •Provide general information about points of interest in the area •Follow emergency and safety procedures •Handle wake-up calls •Provide customer service •Assist clients/guests with special needs •Maintain an inventory of vacancies, reservations and room assignments

•Basic experience in guest relations or customer services •Good Looking Appearance •Able to use basic Chinese and English •Good work Responsibility •Good Attitude and General Communication •Computer Skill