• Maintain monitoring processes and information systems to ensure all training and supervision systems are in place. • Work together with colleagues to take responsibility for the development and deployment of an effective, skilled and competent team of staff. • Identify, develop, implement, manage and coordinate the development of all programs to enhance profitability and reduce costs. • Handle VIP guests from all over the world, mainly from Asia regions (China, Japan & Korea, etc). • Define long-term organizational strategic goals, builds key customer relationships. • Identify business opportunities, negotiates and closes business deals and maintain extensive knowledge of current market conditions. • Work with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for their organization. • Find potential new customers, ultimately convert them into clients by contacting and entertaining them, promote and sell the attributes of the facilities and areas to ensure future business growth in the future. • Manage existing clients and handle special needs of clients and ensure they stay satisfied and positive. • Assisting the Senior Manager in daily administrative and management duties of the department. • Foster creations of customer development culture throughout the casino through strategic efforts and teamwork. • Evaluate customer segmentation models for growth opportunities in trips, customer win, and customer acquisition by segment or gaming preference. • Assists in planning and implementation of future projects in Casino Marketing. • Assist on gaming floor services including exchanging casino chips and greeting guests • Assist to increase the amount of new membership and maintain a good relationship with all guests. • Interact with department and team members, management, and contractors professionally and positively. • Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned.

• Proven ability to work remotely and independently. • Must have a minimum of 3 years’ customer service and casino marketing experience. • Previous marketing management experience is highly preferred. • Bachelor’s degree or equivalent qualifications. • Proficiency in MS Office. • Must be able to work on flexible shifts including overnight, weekends and holidays on rotation basis. • Must be able to sit or stand for long periods of time. • Ability to speak and write in Asian languages (either Chinese, Korea and/or Japanese) preferred. • Self-motivated, well-organized, responsible, friendly and polite with excellent communication and interpersonal skills • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task.